One-Year Warranty

LiliZR fully stands behind the products we sell. Therefore, we offers a one-year warranty against manufacturing defects from the day when the original order was received.
Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high quality piece. In the rare event that your item has a defect, please contact our customer service representative [email protected], and we’d be happy to assist you. Please include your order number and contact information in your communications with us.

Warranty Terms

  1.  Customer will be responsible for the shipping fee to send the items back to LiliZR.
  2.  Customer should make sure that items are safely packed before sending them back. LiliZR will not be responsible for any lost or stolen items.
  3.  When sending back the items, customer must use a shipping method that has tracking on it. Packages with no tracking will not be processed.
  4.  LiliZR reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond “normal wear”, as determined by our jewelry professionals.

For any questions, please contact us at [email protected]

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